Telegram Mail Gateway

Are repair requests, board photographs, and component inquiries drowning in Telegram chats? Move your hardware diagnostics to a clean and structured email inbox.

Email <-> Telegram

In the electronics and hardware repair industry, precision and detailed information determine the success of a repair. As an independent engineer, hardware technician, or embedded systems developer, you appreciate Telegram for the speed with which you can receive detailed photos of burned PCB components, system logs, error screenshots, or short videos of a hardware malfunction. However, when serial numbers, spare parts specifications, and repair status inquiries all mix in a fast-moving chat, costly oversights or missed details easily occur. Our system serves as an intelligent communication bridge. It captures data, photos, and files from Telegram and organizes them into chronological, professional email threads in your inbox. This makes the entire process, from initial diagnostics to final testing, transparent and fully documented.

  • Centralized Inquiry Desk (Helpdesk): All repair quotes, component availability checks, and error descriptions flow into a single email inbox, simplifying your daily workload and scheduling.
  • Complete Technical Documentation: Macro photos, board schematics (PDF/Boardview), system error logs, and firmware binaries sent by clients are permanently and securely stored in your email history.
  • Clear Accountability & Repair Trail: Maintain an unalterable record of cost estimates, diagnostic risks, and used spare parts. Email creates a permanent history that eliminates disputes during device pickup or warranty claims.
  • Privacy and Boundaries: Allow your clients to message you via Telegram while keeping your personal profile and phone number completely private. All messages are securely routed directly to your business email.
  • Deep Focus on Precision Work: Work under the microscope, perform delicate micro-soldering, or write microcontroller code in complete peace, without constant chat notifications interrupting your focus.

This is your email

Create Your Own Bot in Minutes

(No Coding Required)

Before connecting your bot to our service, you’ll need to create it using Telegram’s official bot manager. It’s fast, free, and only takes a few steps:

  1. Open Telegram and search for @BotFather
  2. Start a chat and type /newbot
  3. Follow the prompts to:
    4. - Give your bot a name (e.g. “Hardware Repair Support”)
    - Choose a unique username ending in bot (e.g. myrepair_bot)
  4. Once created, BotFather will send you a bot token — a long string of letters and numbers
  5. Copy this token, you’ll need it to connect your bot to our email service in your admin panel

Or Just Use Our Account

Don’t have a Telegram account? No problem. We can create your exclusive bot under our telegram account, and you can use it without needing to sign up or manage anything yourself. You can select this in our admin panel.

Please note creating this bot needs to be done manually still, so you have to wait until we have done this for you.

Connect Your Bot via Our Dashboard

Getting started is simple. Log in to your admin panel on email-to-sm.com and head to the telegram configuration panel. From there, you can:

  • choose your telegram bot name
  • assign who needs to be able to receive and send emails to the bot

Add Your Telegram Bot to Your Website

Once your bot is configured, it’s time to make it visible to your clients. Here’s how to embed it on your site:

  • Use your bot’s Telegram link (e.g. https://t.me/myrepair_bot)
  • Add it to any button, menu item, or call-to-action on your site
  • example
    Book a Repair / Send Schematic


No AI! And More than GDPR compliant!

Don’t risk frustrating clients with generic, automated bot responses. Show them your professional, detail-oriented approach – customers trusting you with expensive tech equipment deserve real, direct support rather than automated machine replies.

We strictly respect your privacy and that of your clients. We operate in full compliance with GDPR. All resources, diagnostic logs, and schematics are hosted entirely within the European Union. No Microsoft cloud ticket systems, no Google cloud email, and no Amazon cloud applications or DNS.