Telegram Mail Gateway

Are citizen requests, local infrastructure updates, and procedural inquiries getting lost in Telegram chats? Move your public communications into a secure and structured email inbox.

Email <-> Telegram

Strict adherence to legal procedures and the highest level of personal data protection (GDPR) are fundamental to building trust in public institutions. As an independent public sector consultant, local project coordinator, council member, or public relations officer, you value Telegram for its ability to quickly receive incident reports, photos of damaged roads, or urgent emergency updates. However, when official public requests, petitions, or binding inter-agency agreements are scattered across personal mobile messaging accounts, serious compliance and administrative risks arise. Our specialized platform automatically captures messages, records, and files from Telegram and restructures them into formal, organized email threads. This ensures that every citizen request is permanently tracked, archived, and properly answered.

  • Formal Registry of Petitions & Requests: Public information requests, citizen complaints, and media inquiries route directly into a single, authorized, and highly secure email inbox.
  • Secure Digital Asset Archiving: Photos of damage, PDF documents, maps, and scanned letters uploaded by citizens are permanently and securely tied to their respective email threads.
  • Regulatory Compliance & Audit Trail: Documenting all coordination and formal responses via email establishes an unalterable business record, protecting you from administrative disputes or claims of negligence.
  • Public Professionalism and Privacy: Manage public consultations and collect community feedback without sharing your personal Telegram handle or phone number. All messages route directly to your official business email.
  • Undivided Focus (Focus Work): Give yourself the quiet space needed to review complex regulations, evaluate files, and draft formal administrative decisions without the constant interruption of chat notifications.

This is your email

Create Your Own Bot in Minutes

(No Coding Required)

Before connecting your bot to our service, you’ll need to create it using Telegram’s official bot manager. It’s fast, free, and only takes a few steps:

  1. Open Telegram and search for @BotFather
  2. Start a chat and type /newbot
  3. Follow the prompts to:
    4. - Give your bot a name (e.g. “Public Support & Community Contact”)
    - Choose a unique username ending in bot (e.g. local_community_contact_bot)
  4. Once created, BotFather will send you a bot token — a long string of letters and numbers
  5. Copy this token, you’ll need it to connect your bot to our email service in your admin panel

Or Just Use Our Account

Don’t have a Telegram account? No problem. We can create your exclusive bot under our telegram account, and you can use it without needing to sign up or manage anything yourself. You can select this in our admin panel.

Please note creating this bot needs to be done manually still, so you have to wait until we have done this for you.

Connect Your Bot via Our Dashboard

Getting started is simple. Log in to your admin panel on email-to-sm.com and head to the telegram configuration panel. From there, you can:

  • choose your telegram bot name
  • assign who needs to be able to receive and send emails to the bot

Add Your Telegram Bot to Your Website

Once your bot is configured, it’s time to make it visible to citizens and users. Here’s how to embed it on your site or information portal:

  • Use your bot’s Telegram link (e.g. https://t.me/local_community_contact_bot)
  • Add it to any button, navigation menu, or contact section on your official website
  • example
    Report an Issue / Submit a Public Request


No AI! And More than GDPR compliant!

In public matters and citizen affairs, there is absolutely no room for errors or hallucinations generated by artificial intelligence. Administrative decisions, local regulations, and community feedback require genuine human empathy, public accountability, and careful evaluation. Citizens deserve professional, human interaction, not automated, machine-generated replies.

We treat public confidentiality and data privacy with the utmost seriousness. We operate in full compliance with GDPR. All data, correspondence, PDF documents, and incident photos are hosted entirely on servers located within the European Union. We do not use the cloud networks of US-based giants (such as Microsoft, Google, or Amazon) – with us, public information and citizen data are 100% secure.